Returns

RETURN & REFUND POLICY

Thanks for shopping at Solis SW Ltd. If you are not entirely satisfied with your purchase, we’re here to help.

RETURNS

You have 30 days to return an item from the date of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, along with any Labels/Accessories/Guarantees/Instructions. You must retain the receipt or proof of purchase. All purchased items must be returned and inspected before any refund or exchange will be granted.

REFUNDS

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify as soon as reasonably practicable on the status of your refund after inspecting the item. If your refund is approved, we will initiate a refund to your credit card (or original method of payment). Please note that the timeframe for receiving the credit will vary, depending on your card issuer’s policies.

RESTRICTIONS AND EXCEPTIONS

Items cannot be returned if they have been modified or altered or damaged by you. As a result of copyright laws and hygiene regulations a refund or exchange is not available for the following:
 Consumables (perishable products – some Health and Beauty/Pharmacy products)
 Software
 Newspapers/magazines
 Underwear – swimwear
 Sanitary products
 Hazardous materials
 Flammable liquids or gases
 Gift cards
 Health and personal care items
 Sale items

CONSUMERS GUARANTEES ACT 1993

The Consumer Guarantees Act sets out minimum standards for items sold by Solis SW Limited. In the event that items are sold are deficient or are fault, then the retailer has the obligation to repair, replace or refund.

EXCHANGES

If an item is defective or damages, we can offer to exchange it for another one or another item of the same value. Proof of purchase is required in order to obtain an exchange. Please note, as mentioned above, items returned or exchanged must be in the same condition as received with all original packaging and labels returned with the item.

MANUFACTURING DEFECTS

Where the item is faulty or damaged due to manufacturing faults we will either (i) replace the items; or (ii) repair the item under the manufacturers guarantee; (iii) give you a refund. Manufacturing defects do not include normal wear and tear and any damage cause by accidental or non accidental damage.

SHIPPING

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. The time frame for return shipping will be subject to standard post (national and international) time frames. 

Items should be returned in New Zealand to:
Grayl New Zealand
10 Spitfire Lane
Wanaka 9382
New Zealand

Items should be returned in Australia to:
Grayl Australia
30 Glenford Ave
Myrtle Bank SA 5064
Australia