When will my order ship?
Most of the time if an order is placed before noon on a week day, the order will ship out the same day. However, during busy periods it can take up to 2 business days to dispatch so if you have a trip coming up please contact us and let us know your situation so we can prioritise getting it to you before you leave.
Notes for Australian shipping:
Orders within Australia are shipped from our Adelaide warehouse and usually take 2-3 days to arrive from the shipping date using standard shipping. Express post orders are overnight to metro areas and 2 days shipping to some other more regional locations.
Orders ship only Monday through Friday; we do not ship on Saturday, Sunday, or public holidays. Orders ship from our Australian warehouse.
Tracking Your Order
Check your email. You will receive emails regarding the status of your order at the address you entered during checkout. Tracking information is typically emailed within 24 hours after your order ships.
- Due to demand for certain products we cannot guarantee every product's availability for immediate shipment. GRAYL ships orders in full, but upon special request GRAYL can sometimes fulfill partial shipments.
- We are unable to ship to multiple addresses at this time.
- Shipping charges are non-refundable. In the event of a return or if a package isn't deliverable by a carrier - only the cost of the merchandise is eligible for a refund.
Have A Question or Need to Chat?
If you have an urgent issue and want to chat with us directly, please email firstname.lastname@example.org.